Every pair of shoes goes through a carefully designed process to ensure the highest quality:

• Inspection & Assessment — We inspect your shoes, assess their condition and materials, and recommend the most suitable service.
• Transparent Quotation — You'll receive a clear price quote and estimated turnaround time before any work begins.
• Specialized Treatment — Each pair is treated using techniques specifically tailored to its materials and the service required.
• Final Inspection & Return — After a thorough quality check, we complete the finishing touches, carefully package your shoes, and arrange pickup or delivery.

We clean every pair of shoes entirely by hand instead of using washing machines or heat dryers. This helps minimize the risk of glue separation, loss of shape, color fading, and other damage that can shorten the lifespan of your shoes.Hand cleaning also allows our technicians to thoroughly clean stitching, tight spaces, and other delicate areas that machines often cannot reach effectively.

Yes. We use our own specially formulated cleaning solution, developed with ingredients such as coconut oil and jojoba oil.It effectively removes dirt while remaining gentle on a wide variety of shoe materials. Our formula contains no harsh chemicals that could damage the surface of your shoes, making it safe for regular use.

Yes. Every pair of shoes is assigned a unique tracking ID upon arrival to ensure accurate identification throughout the service process.You can contact Saigon Shoe Spa at any time to receive progress updates and find out which stage of the service your shoes are currently in before they're ready for return.

Shoe cleaning typically takes 8 hours to 2 days, depending on the level of dirt, the shoe material, and the service selected.After inspecting your shoes, Saigon Shoe Spa will provide an estimated completion time before work begins.

Yes. Genuine leather, suede, and other premium materials require specialized care.We use dedicated cleaning techniques and products designed specifically for these materials. After cleaning, we condition the shoes to help maintain their softness, prevent drying or cracking, and preserve their natural appearance.

Yes. Our cleaning service goes beyond the exterior.We thoroughly clean the inside of your shoes, remove unpleasant odors, clean the insoles, brighten the soles, and care for each material using the appropriate treatment. The result is a pair of shoes that looks cleaner, smells fresher, and feels revitalized.

Shoe cleaning services at Saigon Shoe Spa start from 70,000 VND per pair and include a 7-day service warranty.The final price depends on your shoes' condition, materials, and the level of cleaning required. You'll always receive a clear quote before we begin, and no additional charges will be applied without your approval.

Yes. Saigon Shoe Spa specializes in treating shoes with long-term yellowing and deep discoloration.Before starting the service, our technicians carefully inspect your shoes and provide an honest assessment of the expected results. The level of restoration depends on the condition of each pair, but we always use the most effective treatment to achieve the best possible outcome.

Shoe Whitening typically takes about 24 hours.For severe yellowing or shoes that require multiple treatments, the process may take 2 to 5 days.Prices start from 200,000 VND per pair, and every Shoe Whitening service includes a 60-day warranty for your peace of mind.

No. Saigon Shoe Spa uses professional whitening solutions and material-specific techniques to safely remove yellowing without damaging your shoes.Every pair is carefully inspected before treatment so our technicians can choose the most appropriate method for its material and condition. This helps minimize risk while preserving the durability, appearance, and overall integrity of your shoes.

Yes. When performed correctly and properly maintained, Shoe Repainting is highly durable.At Saigon Shoe Spa, we use premium shoe paints together with professional surface preparation and protective finishing coats. This process ensures excellent paint adhesion while helping prevent peeling, cracking, and fading during normal use.For added peace of mind, our Shoe Repainting service includes a 60-day warranty.

You can choose either option.Saigon Shoe Spa can restore your shoes to their original factory color or repaint them in a completely new color of your choice. Whether you prefer a single-color finish, a multi-color design, or a gradient effect, our technicians will recommend the best solution based on your shoes and your preferences.

Shoe Repainting typically takes 2–4 days.For projects with intricate details, multiple colors, or advanced painting techniques, the turnaround time may extend to 7 days.Prices start from 250,000 VND per pair, depending on the condition of the shoes, the area to be repainted, and the complexity of the design. You'll always receive a detailed quote before any work begins.

Every pair is customized by the artists at Saigon Shoe Spa using premium paints specially formulated for sneakers.Each design is carefully hand-painted according to the approved artwork, ensuring exceptional attention to detail. Since every project is handcrafted, each pair is truly unique and reflects your personal style.

Most Sneaker Customization projects are completed within 3–5 days, depending on the complexity of the design and the level of detail required.Because every project is custom-made, pricing is provided after we review your sneakers, discuss your ideas, and finalize the design.

Yes. Saigon Shoe Spa offers a 90-day warranty on paint quality and color adhesion under normal use.We use premium sneaker paints together with professional surface preparation and protective finishing coats to ensure long-lasting colors, minimize peeling, and keep your custom design looking its best over time.

In many cases, yes.Shoes with severe damage—such as completely detached soles, multiple tears, deteriorated stitching, or extensive wear from long-term use—can often be restored.After a thorough inspection, Saigon Shoe Spa will assess the repairability of your shoes and recommend the most effective solution to extend their lifespan while keeping the repair cost reasonable.

Most Shoe Repair services take 3–5 days, depending on the extent of the damage and the repairs required.Prices start from 200,000 VND per repair, and all repaired work is covered by a 90-day warranty.You'll receive a clear quotation before any work begins, and repairs will only be carried out after your approval.

No.Saigon Shoe Spa provides transparent pricing after inspecting your shoes, and we only begin work after you approve the quotation.If additional repairs or services are found during the process that were not included in the original quote, we'll contact you first and proceed only after receiving your approval.

Yes.Simply send us photos of your shoes via Zalo, Facebook Messenger, or WhatsApp.The Saigon Shoe Spa team will assess the condition of your shoes, recommend the most suitable service, and provide an estimated quote as soon as possible.When you bring your shoes to our shop, we'll perform a final inspection and confirm the final price before starting any work.

Absolutely.Customers from anywhere in Vietnam can send their shoes to Saigon Shoe Spa using their preferred courier service.Once the service is complete, we'll carefully package your shoes and ship them back using the shipping method of your choice.

Saigon Shoe Spa is located at:97/14/4 Ung Văn Khiêm Street, Thạnh Mỹ Tây Ward (formerly Ward 25), Ho Chi Minh City, Vietnam.Our business hours are 8:00 AM – 8:00 PM, 7 days a week, including weekends and public holidays, so you can conveniently drop off your shoes or arrange pickup whenever it suits your schedule.

Customer satisfaction is our highest priority.If you experience any issues covered under our warranty, simply contact Saigon Shoe Spa via Zalo or any of our customer support channels.Our technicians will inspect your shoes, assess the situation, and provide the most appropriate solution as quickly as possible.

From the moment your shoes arrive, each pair is assigned a unique tracking ID to prevent mix-ups throughout the service process.Our technicians follow material-specific procedures and perform quality checks at every stage of the service. Before your shoes are returned, they undergo a final quality inspection and are carefully packaged to ensure they arrive back in excellent condition.